Exchange & Return Policy
Thanking for your purchase from Lightsilo .com, and it is our honor to have you as our beloved customers.
If you have any query concerning products bought from us, please make sure you contact our friendly customer services first within 24 hours of receiving the goods in order to attain a successful exchange or return of our products. We support that you can exchange or return products you received from Lightsilo.com which have a caused by us within 3 days (since you received the goods, which is subject to when you sign for the parcel). If the products have no problem but you are generally not satisfied with them, we suggest that you do not return them. However, if you insist on returning them, please be advised that you will be fully responsible for the cost of returning the products to us i.e. you will bear the shipping cost. Delivery charges might also apply.
In order for you to return any our products, you need to provide detailed evidence like pictures to show us the problems in our products. P.S. Do not use the pictures on our website but pictures you would have taken yourself. If you did not contact our customer service but directly return the goods, our company will reject them no matter what your reasons for returning them are. The address on the packages is the courier companys not ours so please communicate with us first and to get the correct return address, in order to avoid any unnecessary loss on both our ends.
Lightsilo.com can also sell the products you would have received but not satisfied with online for you. We can sell your item for cash to other Lightsilo.com customers (no listing fees for individual sellers, you set your own price, you will only receive cash when your item sells),
According to our policies, you cannot return products if:
1) The goods were not bought from lightsilo.com.
2) Items that have been used, washed or soaked in water or if the tags have been removed tags,
3) There are quality problems that were caused by abnormal use, storage or maintenance.
4) Goods that have been clipped or altered.
5) You did wrong measurements or gave us wrong details for your order.
6) Color is within the acceptable range compared to the pictures on our website
7) There is no problem with order but you genuinely do not like it or it does not match your room
8) You cannot install. Please ask a plumber or maintenance specialist to help you.
All goods that you want to return should still have the tags and careful packaging and in a condition that will not affect the re-sale.
For customers who want to exchange goods, please leave us a message with the style and size, your address, phone number and email, which will be convenient for us to arrange for the exchange. After we receive your returned goods which have a problem, we will deal with it within 5 working days. Please wait patiently for our solution, we will be sure to keep in touch.
Our Cancellation Policy:
For All Custom Made orders and All Standard Size orders: 1.Orderscancelled within 12 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled within 13 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders cancelled within 25 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30% of the product purchase price.
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5.Once your order has been shipped, it can no longer be cancelled.
We appreciate your support of Lightsilo, Lightsilo will provide you with the best products and service. The final interpretation rights belong to Lightsilo We appreciate your support of Lightsilo.com, and we will continue to provide you with the best quality products at the most affordable prices and first-class service.
Have a wonderful day and a good time here!
Can't find the information you need? Contact Lightsilo.com Customer Care, available every weekday from 8.30am-6.00 pm send us an email on firstname.lastname@example.org